BEVERLY W.

First of all the service was supposed to cost $26.00 x 2 phones and was told it would take three working days for the unlock. On the second day, I was asked to pay another $49.00 x2 for the remaining balance owed which was a total shock. After five working days, the phones were finally unlocked but the new carrier could not port my phone and my husband's phone was destroyed when it was unlocked. It worked fine until the unlock took place. So, now I am out $152.00, had to buy my husband a new flip phone and my flip that is only 3 months old and cannot be ported by my new carrier. This company gives you no way to contact them. When you press their contact icon you get a bunch of questions with answers, no phone number and no email address. This was a total rip-off experience.

I have been with this company for years and this past year they have not once returned my call when I needed technical support. I have requested a refund for this year and the remainder of my contract with them. I am waiting to see if they respond.