Bex C.

I had decided that I needed a new skin car routine before the beginning of the school year. I chose Proactiv because I'd had family members mention it. When I ordered my box, I got a confirmation email that my order had been processed and that I would be receiving an email about shipping in a few days. A few days got by, then a week. I finally email their costumer service, turns out my box had been shipped but I just hadn't gotten any email about it. That should've been my first red flag. When I finally got my shipment, I was missing a product, a whole entire step in a three step routine. I immediately contacted customer service via their chat (bad idea since the website sucks), and after a good 20 minutes got them to send me a new product. After that I made the decision to just stop using proactiv all together. I had used other skincare brands in the past who I didn't have to battle this much. So I called them. I was told that my address was in the system wrong. I had checked multiple times, it wasn't. I was also offered 20% off my next order. The lady I spoke too basically tricked me into keeping my account. Which I didn't want. At this point I'm just gonna change my card to one that doesn't work and start using curology again. At least they make canceling easy