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I booked a hotel in Maledives for 1700 for 7 nights via Hoteling.com - in the booking conditions it read that it could be cancelled without any charges until shortly before arrival.
I cancelled the hotel a few days after booking as my plans had changed. Hoteling.com did not process the refund - also many inquiries to their customer service did not bring any resolution. Now trying to get the refund via MasterCard - not sure how this will end.
DON´T BOOK THROUGH HOTELING.COM!
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Hello,
Let me start by sincerely apologising for that you needed to wait longer than expected to get refund. I can assure you that this is not our standard practice of customer care and the request had been proceeded. You should have the money back on your account within next 3-5 working days. Once again, I'm really sorry for any inconvenience.
Kind regards,
Ania
The Hoteling Team