Briana H.

Needed a new water heater after ours went out and everything went well. The worker did a great job, but only after we had it installed did we realize that we may have just paid double what it actually cost. The water heater itself cost about $1500, but we ended up paying about $5600 for everything. After asking for an itemized receipt to see where the extra costs are from (my husband and I went through and calculated the costs for what we should've been charged and it came out closer to $2000 just for parts. Meaning labor and removal would be close to $3600) they just continued insisting that that's their price they ask for period. No rhyme or reason, that's it. Obviously, there's nothing my husband and I can do about it now, so we'll pay it and hope they don't charge us extra for using our "lifetime" warranty (that they said was lifetime, but according to the receipt it will be 2 years). We will never use Parker & Sons again. Go somewhere else that's more reasonable with their prices and won't try to make you wait almost 2 months for an itemized receipt that isn't actually an itemized receipt.