Jaleesa P.

I recently purchased online from build a bear. When the bear came was not the correct bear at all. My son wanted the chocolate bear and we got a gingerbread bear. Also, ordered a shirt that said it was delivered but it wasn't. It showed up days later though. The certificate was incorrect also on the description of the bear i was suppose to get. It wasn't even the description of the bear that was sent. I contacted customer service never heard anything back. The return labels on the site don't work. I printed them and took it to the post office. They said it wasn't a real barcode to scan. Now I have to drive to another city just to return it. I don't think I will even get a bear or anything from build a bear.