Bijal S.

I placed an order on 7th July 2018 under order # ************** for 500+. However, its not delivered to me till date. Also, the site states that "There is no option for a customer to cancel the order on their own". When I called the customer service, I was informed that there is some miscommunication with the courier service and they asked me to place fresh order. I asked them to first cancel my order so that I can place a fresh order. They said they will but it's still showing as "fulfilment under process". Due to such miserable process I told than that I am no longer interested in the order unless that are ready to provide some kind of discount. To this the customer service representative agreed to escalate the matter to her senior and revert. Eventually I was informed around 16th July 2018 that they are willing to provide discount and will email the coupon code. This they failed to provide till date. On following up with customer representative today, I was told that she has got no response from any of her seniors despite having escalate at the correct persons. This added insult to the injury. Thats why it's my sincere suggestion to avoid ordering from this site as it's absolutely unreliable and irresponsible. One can try FirstCry.com as I have, for individual orders, where all excellent quality branded stationery products are available at very reasonable price with quick delivery and amazing service. I will be trying out other online store for bulk orders and post an update.