Bilal S.

My interaction with eSky was regrettably marred by a series of issues that reflect poorly on their service. From the outset, the customer service was unresponsive and failed to address my queries adequately. What stood out was the blatant misinformation provided by their representatives, painting a picture that their policies were more flexible than they truly were.

In attempting to secure a refund, I discovered that eSky's advertised refund policy did not align with the reality of their procedures. Despite their claims, the process was convoluted and excessively bureaucratic. What compounded the frustration was the dissonance between what was promised and what was delivered.

The breaking point was realizing that eSky had not only fallen short in providing a reliable service but had also resorted to dishonesty. Their representatives seemed to knowingly misrepresent their policies, leaving me questioning the integrity of the entire transaction. The lack of transparency and the evident misinformation cast a shadow on eSky's credibility, making it challenging to trust them with future travel arrangements.

In conclusion, my experience with eSky was marked by poor customer service, a convoluted refund process, and a disconcerting lack of honesty. I would strongly caution others against relying on eSky for their travel needs, given the evident discrepancies between their promises and their actual practices.