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Purchased this over 2 weeks ago and had nothing but download issues, contacted customer support on numerous occassions as well as the company direct, they constantly replied with same information and guidance. I asked for a refund and was simply told that there was nothing wrong with the product and that I cannot have a refund, their customer support leaves a lot to be desired as well as their attitude towards consumers...My recommendation is that you give this company a wide berth, especially if you are located in UK
Tip for consumers:
How do these companies get away with treating customers like this, if you are unhappy with their product and contact them within a reasonable time then you should be able to receive a full refund if not using product
Products used:
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Hi Bill Armstrong,
We highly value user feedback on our products and services, whether positive or negative, as it serves as a catalyst for continuous improvement.
First of all, we sincerely apologise for the problems you have experienced with our products. We are always striving to provide quality products and services, but it appears that your experience was not up to our standards, and we are deeply sorry.
We noticed in your review that you mentioned download issues and your experience with our customer service team. We would like to clarify that we have been following up with you on email and our records show that the issue was resolved after you first contacted us. If there are any misunderstandings or other issues that still need to be addressed, please feel free to reconnect with our customer service team and we will take immediate steps to resolve the issue and ensure that you are satisfied with our products and services.
Thank you again for your feedback on our company, and we will do our best to ensure that your future experiences are more enjoyable. If you have any further questions or concerns, please feel free to contact us. We sincerely look forward to being able to provide you with better support and service.
Regards,
VideoSolo Support Team