I ordered several boxes of wine from Laithwaites and my initial experience was good. However, without any of the promotional discounts they offer, I realized I can get the same quality of wine for much cheaper at Costco. Laithwaites wine is average at best. Once I cancelled my subscription, they sent me another box of wine that I did not order. I attempted several times to reach customer service to return the wine, but no one answered the phone or returned my emails. After I started receiving mail from Laithwaites telling me my account was overdue, I reached out again to explain the situation. They let me know that they would get back to me within 3-5 days with a resolution, but I never heard back. This happened on at least 3 different occasions, wasting hours of my time. Now, over two years later, Laithwaites has sent me to collections over something that I didn't even order. A reputable company would never send one of their customers to collections over something they did not order. Amazon does not send me packages that I do not order and then refuse to answer the phone when I try to return the product. I would highly recommend that you stay away from this company at all costs. Absolute scam!
Hi Bill
Thanks for reaching out, since this experience concerns us.
It should be very easy to reach our Customer Service team by phone, email or chat to organize a return for any unwanted product.
We can confirm that your account was cancelled by email in November 2020 and as a gesture of good will the due balance for the order in question was cleared.
A Senior member of our Customer Service Team will be reaching out to you to take care of any outstanding issues.
Best regards, Customer Service