We were an Angie's List customer for several years, and noticed their approach and customer service mentality changed a year or two ago. They are now owned by Home Adivsor, and unfortunately have taken the Home Advisor approach of offering a lot, delivering a little, and constantly increasing the rates.
If you are a business owner, stay away. I have no luck getting contacted by any customer service rep, only by salespeople wanting to sell us something new. Stay away!