Bill S.

If you find something in one of their stores, but they are out of stock, don't order it from their warehouse if it could be breakable. I ordered two platters--which were on the heavy side--and the warehouse person put them in a large box wrapping them loosely in bubble wrap. They arrived badly chipped. Such a stupid, sloppy and avoidable mistake. As the items were no longer in stock, I did get a refund, but I would have preferred two intact plates.
Crate and Barrel, take a look at how your warehouse people are packaging the goods!