I got the Active Cash card a couple years ago then got PC'd over to the Autograph card. I've never had any problem with my Wells cards, their fraud team,:or customer service bankers. When I set up the app a couple years ago it says I've been a customer with them since 2002 which is bull because I have only been with Wells 2 and a half years not 21 as the app says. I have never banked with Wells Fargo up until i got their credit card a couple years ago. I called in about a supposed account with my name on it that i didnt know about thinking theyd pull something up but nothing. I asked why my app says ive been with them since 2002 when i know i havent been but they insist I've been a customer that long. I heard someplace the bank set up a whole bunch of fake accounts so I wonder what the deal is with my record over at Wells F.
Hello,
Thank you for your review and we'd like to make this right for you. Please reach out to us and provide the email address you used for registration so we can provide further assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18