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According to Ben, the supervisor, their return policy is 3 business days from the time they receive the gear for a refund. So far, I have received 2 faulty gears, which I had to return and then sit and wait for days so I might get refunded.
Ben, the customer service supervisor, is nasty, rude, and abrupt, making sure to make you as uncomfortable as possible.
Extremely bad customer service
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I bought a brand new guitar and received a filthy, factory defective, guitar packed in bubble...
Don't Buy Discount Products at Musician's friend anymore! I bought this products...
