I don't know what Nim M issue is. I hate it when people write a negative review but they don't fully read what their purchasing. If you read their product description page, each item shows an estimated handling time. I've purchased a custom necklace, the disclaimer shows a 2 week handling period and the order was received as they estimated. The necklace was so much prettier than expected. I ;d recommend all my friends and family to Pugster.com.