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Recently I've been thinking about that time I clicked on a checkbox that said "Free Item" and how it was used against me to steal $50. This is when Google was giving every retailer a ton of these Alexa clones (Echo) out for FREE with other orders.
Well, it's FREE, why not, right? Problem was, I never received the product I ordered. I got the Alexa clone I didn't really care about, but not the original item. So I had to get a refund, but they took off $55 for the Echo!
To this day, Newegg has failed to send me a refund for the money they took from me. There was no disclaimer stating that I would be held liable for a "FREE" item for $55. They gave me credit which I didn't want to use, given that I don't expect my next order to arrive, let alone come without hidden customer liabilities. I spent hours on chats when it happened but never got my money back, so I eventually gave up.
I just wanted to repost my story for anyone thinking of buying from Newegg: don't!
Tip for consumers:
Horrendous experience throughout.
Products used:
None, I never got my order and didn't give a damn about the addon.
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