baileysdogbed.com is a strictly online store. The site was easy to navigate, easy to order from, and support was available by email as well as phone. The bed is AWESOME though. Smokey is very fond of the bed, it feels like it would be comfortable, but most importantly the whole thing is not only washable, but EASILY washable. Their advertising is not overstated and the guarantee made me feel easy about spending the money. I love it.