Owner Nicolas Reuff (the socially inept $#*! you're gonna talk to at customer service) attempts to circumvent complaints by obfuscating as much of the confirmation, delivery, and payment process as possible. Requiring everyone to pay by e-transfer now, after learning from his past business not to allow credit cards or paypal (due to their buyer protection).
Looking further into his past he took down/renamed from his old site "poppers-zone.com" to "popperszonecanada.com" after accruing too many negative complaints and charge-backs (at least according to several people who have had dealings with him in the past, as posted on a review site that specializes in his product "poppersguide.com/forum/*******") - and looking up his past businesses (listed in NorthData.com) he's listed as opening around a half dozen different companies similar to this and has been committing several different scams for years going back to liquidated companies from 2010 to the current date - from NB5/Number5 Ltd, ADDIKT ltd/ADKT-group Ltd, KINK+ ltd, AD-OB ltd.
(they're all dissolved, liquidated, or shell companies for him with capital ranging from 1$ - 100$)