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The cost of opening the pictures is way too expensive, also if we already paid for opening particular photos you should not charge again for same one
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Dear Boban,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.
First and foremost, we would like to let you know that you are not charged for opening profile pictures or pictures that you receive in chat.
Also, you cannot be charged for the same paid option twice.
Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.
We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.
Please feel free to reach out to our support@placetochat.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.
Best regards,
Placetochat Support Team