Bobby S.

Customer service terrible, can't contact store due to no main switch board stay on hold for 2 days with messaging saying " all of our representatives are currently with other customers your call is important to us please stay on line and your call will be received in th order of which it was received ". Had to drive to store and Manager says company policies does not let them have switch board. Chair was delivered damaged and every date that we were told of replacement delivery was constantly moved forward another 4 weeks after receiving an email to set up delivery. I was told by supervisor on phone no exchange and they were not allowed to tell customer when set delivery per company policy. Into further conversion the rep said he could possibly pick up chair but only on pro rated valve, even though I paid for new item and never received an new condition chair plus delivery charge would probably reoccurr because I paid for one delivery of furniture, again company policy. Now this is when I went to the store and meet with manager and again company policy would not let him credit nor exchange any furniture all had to go through a main corporate customer service line, will we know how that went! Long and short of it is if I was smart enough to check reviews on BBB website I would have never purchased from Ashley, one other note there so call WHITE GLOVE 250.00 DELIVERY took place in about 5 minutes and then the delivery people acted as if that was to long. This review is just a summary, I could tell you more that you would not believe! Now I will spread the word and advise any and everyone not to purchase from Ashley home furnishing store. This will be one of my main objectives in life.