Assurion is the worst insurance company I have ever dealt with. Customer service is non existent, will hang up on you, not answer questions and blind transfers that end up disconnected. I sent two phones back under warranty. I had proof of returns. Took over 2 months for assurion to give me credit, initially they accused me of sending empty boxes until I showed them the weight reciept from ups. Miraculously they found the phones. Horrible and unprofessional