Bob G.

Over 100 videos on my commercial account were shut down. No notice. After they had been hosted there for over a year. It took DAYS to even get a response.
Meanwhile my customers were demanding to know why they couldn't see the content they had paid for.
The same content was on Vimeo for over a year. No porn, no gambling, nothing illegal. Just one day waking up to my virtual assistant emailing me with, "Why are NONE of the videos playing?"
That could have cost us 100 of customers if we didn't spend the next 36 hours frantically moving to a more trustworthy company. Their customer service is very hip, nice, until we actually needed them.