Bob G.

I ordered an Instant 3 month Xbox Live code but there wasn't much about it that was instant. After a 3 day wait (admittedly it was a bank holiday weekend, but what is the point of offering an "instant" code if you can't deliver instantly, I would have been better ordering a card from Amazon or popping into Game, at least they open on a bank holiday/weekend) there was still no sign of the code. When the office finally decided to open I enquired what had happened to my order, it turns out they had cancelled it, without even contacting me or giving me an explanation. It was only when I chased them that I found out I had failed a couple of the fraudulent checks. Even though my credit card was apparently "fraudulent" they still took the money, a refund was on it's way but that doesn't explain why my card was deemed "fraudulent", surely no money would have been attempted to be taken from a "fraudulent" card? One of the reasons I apparently failed their checks is that I didn't put my phone number in when ordering. There was no asterisk or other indicator near this input field showing that this information was required, something which most online retailers show, so I assumed they wanted this for marketing purposes or a problem with the order and didn't fill it in. They wouldn't tell me the other criteria when I failed, which I thought was a bit fishy. Overall I wouldn't use this site again. I got my code in the end but it wasn't without effort and time on my part. The customer service side of things needs to improve (as well as extending business hours) if I would ever consider ordering from these guys again.