Bob q.

Many years old I chose to avoid using Purolator at all costs when they couldn't even deliver an ink cartridge to the house. Fast forward 15 years and my recent experience exactly mirrors the past, no delivery, no notice, no communication, impossible to reach customer service--likely because there isn't any. Unfortunately, I will also abandon the online companies that use their services as well and hope some of those companies think twice before using their inferior services.

Homeescapes timing on entering the vacation rental market is impeccable. For many of us owners, communication with our guests is paramount to the success of our businesses. After many successful years of diligently paying to advertise on other sites like VRBO, HomeAway and FlipKey as well as considering AirBnb. HomeEscapes offering is a welcome surprise-no fees for anyone and completely unencumbered communication. Let's hope they reshape the VRBO marketplace.

Vrbo/Homaway was once an amazing venue for renters and owners to communicate. However, the advertising company has chosen to arbitrarily add a fee to that process. For many property owners adding 10percent for the privilege to communicate with renters is onerous and greedy on the part of the website. For those choosing to rent with us, just call or email to avoid the unnecessary 10 percent travelers fee.

Many owners paid for subscriptions on an annual basis to avoid additional guest fees. The fees were adopted by Homaway /vrbo without regard for the paid subscriptions.