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My secretary forgot to enter my rewards number to my booked ticket. I have been on hold now for 30 minutes listening to the WORST Muzak from Amtrak along with the worst voices pushing Amtrak's credit cards. It's late and I'm tired and I have to deal with this poor customer service. I also want to add a companion ticket which will no doubt be a smooth process. Hate Amtrak and their DC lounge sucks!
Tip for consumers:
If Amtrak had a competitor they’d be out of business.
Bonnie M.'s review of Amtrak earned 4 Very Helpful votes
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