Joseph B.

My sales representative Eric refuses to answer his phone or emails. I purchased a couch and have been having nothing but problems. The couch did not have a USB port as written on the website. I asked for a replacement, to which they agreed. They then called me this morning saying that the replacement also doesn't have the ports and that they were canceling my delivery. They refused to return the couch and said my sales rep is responsible for returning it but he refuses to answer my phone calls or emails. Now they refuse to return the couch when they purposely waited three days to tell me I can't get it exchanged or returned. I am very disappointed and upset with how City Furniture treats their customers.