Bozena Z.

I've been Yves Rocher's customer for 30 years spending at this point thousands of dollars on their products, I cannot believe how badly I've been recently treated by its customer service. When my most recent order-package got missing, which was clear from the Fedex tracking, rather than apologizing for it and resending my order, the customer service told me look for it myself at a local post office and wait (nor sure for what) until it miraculously might appear. They are unprofessional and rude. They've just lost me as a customer.