Brad H.

After purchasing tickets to Eras tour in Poland, I started reading the reviews. I contacted customer service and used the chat feature. Silvio typed "but keep in mind that in a possible case, all our entries are delivered on time and in the same way". If something happened, "I would be offered 2 options tickets at the same price or a refund". I then asked about if tickets were not available and there was no response from Silvio. These tickets are a graduation gift for our daughter. I will be cancelling my order and would like to have some transparency in the orders and their fulfillment. I am beyond concerned that our concert might get ruined for an artist that she loves and we would be in another country. I will be paying more attention to reviews in the future instead of seeing the price (which is higher than the ticket price but not outrageous). I just want some reassurances that our tickets will be delivered versus now reading some of the reviews and panicking. My fault for not reading before and if other people have had good experiences with this company then I am glad that you have had them.