Brad L.

I grew up going to the GAP. As an adult I grew into BR and Old Navy is a solid stand by. But not only has their clothing quality cratered with the business model of seeing their clothes as disposable after a few years. They are not made well enough to last longer. So you buy more! But their customer is a joke. I ordered an item weeks ago and have literally spent hours trying to figure out what happened and where it is. The chat function is useless. Serviced by untrained children probably in horrid conditions in sont far away country. The folks on the phone are no better. Seriously I've spoken to SEVEN different people in FOUR departments. After everything even a simple refund once it was clear this was never going to happen takes 5-8 business for them to complete and another 30 days before I have the money they took from me. Ridiculous. I'm not a kid anymore and don't need kids clothes that I'll have to throw away in a few years. Jcrew, COS, Brooks Brothers. They have earned my loyalty. The GAP brands are done. Bankruptcy would be too good for them.

Wow. This place has this worst web site back end, worst customer service agents, and worst policies when THEY mess up. I placed an order online. They charged me. Then disappeared. I never got an email. Nothing. So then I have to take 1 hour 40 minutes to figure out with multiple Einstein what is going on. I was told that dwr.com often loses orders or they don't go through. Even though they take your money and their website says it is 'processing.' I just wanted to know what was going on. I didn't realize I would be sucked into the Planet of Privileged Airheads. Wait, that would be rude airheads. After all that time, what is their solution? They say that they'll happy charge me again and manually place the order (as stated above their website often cheats people) and then - perhaps - do a refund of the other order but it's not in their system and so they can't do a refund. So they have stolen from me. And have no reason to ever speak to me again. I'm shocked. I've bought other things there. Truly not within reach as your order never gets to you - but you pay for it! Really, stay away from these cheats. You can but such things other places.