Bradley C.

Linentablecloth.com provided the absolute worst customer service I have ever had the misfortune of dealing with. They do not follow through within the time frames they provide, and in particular, Gracie in customer service does not follow up on requests e-mails for weeks at a time. Below is a timeline of events to show how unacceptable the support (or lack thereof) I received from Gracie was:

-I returned items on 7/24/19 (this is the day Fedex accepted the packages).
-Linentablecloth.com received the return shipment on 7/30/19. At which time I e-mailed Gracie again regarding the refund. She told me it would take 2-4 days for the warehouse to inspect the return and issue the refund.
-As of 8/5/19, my order status on Linentablecloth.com still did not even show the items had been received by the warehouse. At this point in time, I messaged Gracie again. This time I was told it takes the warehouse 10 days days to properly check in items and issues a refund (despite her message 5 days earlier stating this process took 2-4 days).
-8/9/19, the 10th day since the packages were delivered to Linentablecloth'com's website, I submitted a ticket to check the status of my refund because Gracie had been less than helpful.
-As of 8/12/19, I still had received no follow up from the website ticket, so I e-mailed Gracie again, stating it had been a full 10 business, and inquiring as to the status of my refund.
-After another day of no response from Gracie, I finally had to dispute with my credit card company. I try to be a reasonable person, but at this point the lack of response from a merchant left me no other recourse.
-Finally on 8/22/19, only after I had disputed with my credit card and still 9 days after that, I received an e-mail from Gracie stating my refund had been approved and would take another 5-10 days to be issued. There was no mention of that fact that it had taken her 10 days from my last e-mail to follow up.
- Upon asking Gracie why she felt it acceptable to wait 10 days to followup, I was simply told they are in the midst of a busy season.

In short, the return was received on 7/30/19, but it took 22 days for Gracie to acknowledge that a refund would be processed (clearly they were only spurred to action by seeing my credit card dispute come through). I also work in an industry that requires lots of follow up with customers and handle an immense amount of credit card transactions. If I were to wait 10 days to follow up with a customer and claim it was just because I was busy, I would lose my job.

They never even responded to the credit card dispute (never saw a status change to either accepted or rejected), so Gracie and her team is clearly too incompetent to even know how to follow through with a credit card dispute. My advice to everyone: go ahead and dispute any charges you have from Linentablecloth.com, you will win the dispute because they don't know how to respond to chargebacks.