I bought two tickets and had to cancel it. Airline said that they would refund me fully but cheapoair only refunded partially. The customer service people are rude and have different answers every time I call them. Supervisors with strange "English names" tell me that they would get in touch with me once they hear from airlines but you know that they never did. I have told my business associates not to use this website but use the ones with US based customer service. If you are reading this review, do not ever use cheapoair!