I had a co-worker tell me about Air-N-Water when I mentioned I was looking for an a/c unit. I found the product I wanted on the website yesterday, but since I am in Air-N-Waters local area I called this morning to ask about will call options. I spoke with Christine and she was extremely helpful. She told me that I could will call if I wanted to, but I would receive my item tomorrow if I chose ground shipping--and the shipping was free! Given current gas prices and LA traffic, I am going with the free delivery! Also, Christine confirmed that I could use the online promotional code mentioned on their website for my phone in order as well. Wonderful customer service!