It has been over a month since this company sent me the wrong part, I have been talking to a CarId.com representative tried asking me to change my first 1 star rating because they offered me a $40 gift card, serioulsy? They keep telling me I will get my refund in "1 to 5 buissness days" but they first told me that like a month ago! I even had a seperate rep email me saying once again ill have my refund in "1 to 5 buissnes days", the 5th day being yesterday and i have STILL have yet to receive my refund. This is probably the worst customer service Ive ever experienced, i feel like they just expect people to forget about it or give up waiting.
Dear Brandon,
We need to apologize for all frustration you have faced with. At the same time we must admit that we have already compensated you in full with the refund issued on 3/28. All the required information was sent to you via email.
If any proof is needed, please let us know.
Sincerely,
Consumer Relations Team at CARID.com