Brandy L.

I am first time customer for this site. My first hurdle was the significant amount of time it took for my items to shipped. I placed an order on 6/25/20, and received my items on 7/2/20. I went back the following day, 6/26/20, and placed another order. As of today, 7/15/20, I have to yet received a shipping number nor what I've paid for. A shipment coming from California should NOT take this long. My second hurdle was the size of the swimsuits, I ordered a large and they completely fit like a small. Third hurdle, customer service doesn't exist, after multiple days, multiple calls... they do not answer phones!

This was my first time using this company. The front half of the process (36 tablecloth rental) went smoothly i. E. ordering, shipping, promptly, quality. However the back half of the process, unfortunately has me here writing a review. I was sent linen (3 tableclothes) that had mildew stains on it, which forced me to change my seating arrangement at the last moment. This company has absolutely no customer service, you'll never be able to speak with anyone. My event was on April 6th, 2019 and Linen Tablecoth has yet to issue my deposit back. When I email in regards to the mildew stains and my deposit, I get a response approx. 9 days later. And then NOTHING! I actually recommended this company to a fellow party planner, I have reached back out to inform them unless you're ready for a headache do NOT use Linen Tablecloth. I am reporting them to the Better Business Bureau, as well as leaving a description of my experience on every review site that exist.