About a year ago I purchased an 8" thick foam slab for my couch. It is holding up so well that I decided to purchase a 3" bed topper. I ordered it and a cover to go on it. I thought that they had forgotten to send me the cover as I didn't see it in the package. When I unleashed the topper I saw that they had already put the cover on for me. It is that one extra step that they take that makes all the difference. I am 100% happy with my purchases and with this company.