We placed an order in early February for a custom gift from this place. They took my payment the next business day. Here it is May 3rd still haven't received the product. Contacted them several times and all they will email back is: it takes 4-7 days for production. Well its know been 50 plus days and still nothing. I've asked for tracking numbers, someone to contact me... nothing. They did send an email asking if they could refund a portion of my payment. Why would I do that? I want all my money back or the product. I would advise and consumer NOT to order form this company, unless you like throughing your money away on nothing!