ORDERING FROM THIS COMPANY IS RUSSIAN ROULETTE. THERE ARE A VERY FEW PEOPLE WHO ARE HAPPY AND MANY MANY MORE WHO HAVE BEEN RAILROADED!
We ordered a sofa. Waited WEEKS. THEN, two days before our "expected delivery" after sitting on floor all this time... this happens.
WE receive an email with one line. SAYING... our sofa order has been CANCELLED. Huh? By whom?
Now remember, they have our money and we waited weeks! It is 2 days before we were to receive our couch!
To make things worse... NO EXPLANATION IN THIS EMAIL, NO INFO AT ALL... LITERALLY JUST A NOTIFICATION ONE LINER THAT OUR SOFA ORDER HAS BEEN CANCELLED. No apology. NADA!
So we have no idea WHY and even worse still NO COUCH!
So we write an email to Wayfair... and get a reply days later saying they will look into it and have THUS FAR received NO FUTHER COMMUNICATION... 6 weeks on!
If we had done our research we would NEVER have ordered from this place.
SADLY we ordered first.
You know what? UPDATE - To make things worse when we went shopping for a couch we bumped into a customer in the store who had an even worse experience with Wayfair and the Furniture sales guy says to us "We hear this ALL THE TIME about Wayfair!"
That is REALLY SCARY to us.
FANCY COMMERCIALS... NO SUBSTANCE WHATSOEVER!
Your LIFE WILL BE BETTER WITHOUT WAYFAIR!
Preserve your happiness and STAY AWAY!
If you are a serious risk taker then order.
If you are intelligent and value your money and time and life... NEVER EVER order here.