Brenda T.

Bought 2 seater settee Feb 2017, delivered (paid) March. Delivery men just dumped the settee inside the door. 2 weeks later the arm of the settee was loose and creaking I had to watch my brand new settee being taken apart in my living room. I took out an additional 5 yr cover on my settee and dining furniture, now both have problems,,,,,,,,, guess what I AM NOT COVERED. The most important part of the settee, the part that you sit on is sagging terribly (I am not heavy and the only person sitting on it) and this part is not covered! The dining room chairs all have nails at the bottom of the legs protected with a plastic covering, this disintegrated... NOT COVERED. Their repair company said as a 'goodwill gesture' they will repair the chair leg. I have wasted over a £100 on extra cover that is a complete waste of money and the furniture not worth anywhere near the money they charged. I thought at the time of purchase OakFurnitureLand was a good company selling quality furniture and expected excellent after sales service HOW WRONG I WAS! Would never ever buy anything from them again.