I ordered a tonneau cover, Product arrived 3 days from the order (only 100 miles from their plant). Did not receive a new model apparently and had to pay for upgrade kit. "Upgrade" Kit still hasn't shipped in 4 days. Spend the money and get yourself a Extang, I'm already regretting my purchase and don't even have it installed. At least their customer service actually services customers. This is my last Real Truck.com purchase.