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Bret R.

Contributor Level

Total Points
164

2 Reviews by Bret

  • YourWishStore

1/31/17

Hello, Just say NO! I recently tried to make a purchase of "Magnetic I-Phone & Android Charging Cables". I ordered them on Dec. 18,2016, I paid $7.00 for express shipping and received an E-mail confirming my order w/tracking #! Jan 6th I tried to track and got "Package not found, contact customer service". I e-mailed them every day, 7 days later they sent e*-mail saying how sorry they were and asked if "I would like a refund & they would send me my order FREE" I replied YES, THANK YOU!" No reply so I e-mailed daily 7 days later they replied "BE PATIENT We are investigating your case please don't contact paypal we will get this sorted out". Five days later i get e-mail "After further review your case MIGHT be eligible for a refund." So i called paypal & opened a case! Paypal said 11 days and I would get my $67.00 refund, What a pain! THANX PAYPAL

  • TomTop

1/5/17

Ordered drones on 12/07 paid $12.95 for EXPRESS shipping 7-14 days! On 12/20i tried to contact customer service, got an e-mail the next day saying they were processing my order so I tried to order spare batteries (which they sell but don't ship to USA?) Then customer service e-mails me that my order will now be delayed while they process my battery order? I told them to cancel my order if i couldn't buy spare batteries, got an e-mail on 12/26 saying they canceled my order but said they had already sent the drones (pos) which i recv'd 12/30(I was going to refuse the package buit my neighbor signed for it)TOMTOP yu o me! BAD BUSINESS

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Thanks for your sincerely review and sorry for unsatisfy purchasing we brought.
Pure battery can't be sent by some carrier and might be detained by customs in some country.
Anyway, we will improve our service and looking forward to the next cooperation with you!

Bret Has Earned 4 Votes

Bret R.'s review of TomTop earned a Well Said vote

Bret R.'s review of TomTop earned a Very Helpful vote

Bret R.'s review of YourWishStore earned 2 Very Helpful votes

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