I sell a digital product online and offer a 7 day moneyback guarantee but Paypal offers buyers a 180 day guarantee. Here is a hint for you all. All you have to do is say "I didn't recieve my product" and you get a full refund. What a joke!
I have had buyers use my course for 4 months and then simply open a claim saying they didn't get it and Paypal INSTANTLY sides with buyer and refunds them and debits my account. I am DONE Paypal.
Paypal has taken the role of BOSS of my company and decided that they will operate my refund policy and offer it for 6 months. Paypal you are a $#*!ing disgrace to business! $#*! you! Goodbye Paypal, hello to your competitors.
WePay.
2CheckOut.
Authorize.Net.
Skrill.
Intuit.
ProPay.
Dwolla.
As a business offering digital products including music, ebooks, tickets or music, remember the day you read this here. Best luck. Don't use Paypal. Their customer service sucks also. Cheers.