Total scam, I have read many different, complaints about this company which is also Urban Coffee Direct.com, Java Delivery Direct.com, All with the same address & phone #, and have charged my account under all three different names as to keep the banks from blocking charges. Seem to get nothing but the run around about refunds and overcharges... I called *******233 and ask for Rabecka Rimerez, she seems to be the supervisor of supervisor's. If she can't help you, mention that the charges have been disputed with your credit card company. Also you have contacted the B. B. B. Of Illinois and or the Attorney Generals Office. I have contacted All of the above just to get rid of such SCAMS...