Brett W.

Bottom line...great machine, I really like it when it works. Everyone you talk to at customer service is polite and responsive. The installation guys have been great. The problem is product quality and delivery timelines.

First machine I got was defective. Screen randomly froze, but I was able to get a few workouts in and found I really liked it. Replacement took about 4 weeks to arrive. Second machine is inoperative. Again, the customer service people are very polite but they are telling me another 4 weeks to get a replacement and that my priority for a replacement is different than for a new buy. A friend of mine has had no issues with his machine and loves it. If and when I get one that works, I am sure I will be happy as well.