This is a garbage app that costs WAY more than it should. Their "full suite of tools" costs more to use than the base $99/year for each participant. So for $200/year you basically get a text app. You can link your lawyer to your account, but they do not actively review your communication.
Customer service is abhorrent. I've had an easier time explaining math to my 1st and 3rd grader.
Courts should not be allowed to force you to use this app.