Brian F.

First off, they failed to mention that they were removed from my insurance company network in the previous year so I paid $900 out of pocket for my first order of diabetic supplies. Insane. First order went ok. The second order they invoiced me multiple times for the same order. It was maddening. They arent able to track what was paid for by insurance vs what you pay for with co-insurance. This led to a multiple weeks long, several phone call, many online chat sequence where I was the one who had to explain to them how their accounting was wrong and I had in fact, paid the invoice in full. I mean, they wont even ship me the supplies before I pay so how could they possibly think I still owed them? I had to to do the investigative work FOR THEM and match up invoices and receipts. If that wasnt bad enough, this morning they sent me another "unpaid invoice" for supplies that were bought and paid for IN FEBRUARY! How do you keep making these mistakes? Luckily I have kept all my receipts and sent them back to cust service. Avoid doing business with these people if you can.