Bubba S.

Response: It's disappointing that this customer had an unsatisfactory experience - should they decide to provide more details on who they are / which auction was theirs we would be happy to follow up with them and attempt to make it right in their eyes - if they choose, they could reach out via support@maxsold.com. Certainly, some of their feedback doesn’t seem to fit who we are so we aren’t 100% certain this person was actually a client of ours:
Examples:
“... they would have been stuck with many items they could do nothing with” - we don’t hold inventory or remove items so I’m not sure who we would have been stuck with items in any way

“They will not do single item auction” - we aren’t sure exactly what this is referring to. We have done both single item auctions (i. E. storage locker full of contents as 1 item) as well as sold items individually when there is merit to do so (typically items that will sell for $50 or more on their own like TVs, Tool chest, vehicle, piece of furniture, lladro figurine, etc.).

“Maxsold gave the money back and let the bidder keep the item” - if an item is refunded (partial or otherwise), the loss is taken by both MaxSold and the seller and full refunds would typically have the item left behind (unless the seller requested otherwise).

Finally, it is true that Sellers who are savvy at negotiation and who have the time to sell 1000s of items on their own time through direct channels can see more top line value on occasion, but the effort typically takes months or years to execute (so if time is a constraint, it’s not a viable option). Sellers who hire us for what we do have time as a constraint that will be expensive to get more of (not a resource that is cheaply available).

For clarity on MaxSold’s fees, they are outlined here: www.maxsold.com/fees. Depending on the model chosen and the gross auction results, the fees can exceed the proceeds (a typical) or result in some net proceeds to the seller (typical). At the end of the day, MaxSold does not decide what a Seller needs to sell - our job is to recover value on whatever the Seller needs to let go of (typically as a result of an estate or downsize) in the time given to us by the Seller - this unique to our service as others providers in our space simply will not serve 80% of the market because they do not have ~$8,000 or more worth of inventory to sell (the typical break-even value that enables other providers to conduct a sale).

As part of our core value of transparency, the results of all our auctions are available for review and should this seller inform us of which auction is there, we would be happy to publish the results in this response (as we have with all other responses where the seller identifies themselves). We do this as we feel our results are fair value under the constraints outlined above (that said, we are ultimately sorry that our seller is disappointed in this case).

Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically to support a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).

If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/

MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/