Brian L.

ISSUE 1:

I purchased a XIAOMI Mi Band 1s pedometer from Tinydeal.com on November 11,2015. It a pre-sale item that was supposed to be shipped by November 30,2015. This never happened. I contacted Tinydeal to inquire about the delay and they informed me that they did not have the product in stock. I finally received the item on January 16,2016.

ISSUE 2:

The Mi Band that I received is defective as it does not count steps, track sleep, or measure my heart rate. On top of all of that, the heart rate monitor's green light sensor continuously flashes and will not turn off. Plain and simple, the band does not work at all. I immediately contacted Xiaomi USA Customer Support and the representative attempted to troubleshoot the issue with me. I was told to un-pair the device and re-pair it, delete the Mi Fit app and re-install etc. Nothing worked and the device is still defective. As a result, I was told to contact Tinydeal to request a replacement Mi Band 1S.

I have contacted Tinydeal to explain my problem. The customer service representative (Chessy) has been extremely unhelpful and has instructed me to do the same things that the XIAOMI representative told me to do. I told her that I have already attempted to troubleshoot the issues but had no success. Subsequently, I have asked for a replacement device on numerous occasions. However, my requests have been ignored. She responds by asking me to take videos of the malfunctioning device and then telling me that the band is supposed to function this way. Really? The band clearly doesn't work as it does absolutely nothing. I have submitted numerous videos as proof and she is still ignoring my request for a refund. I have sent many emails back and forth with her and am getting nowhere. I have come to the conclusion that I will not be getting a replacement device nor my money back.

PLEASE DO NOT PURCHASE FROM THIS WEBSITE AS THEIR CUSTOMER SERVICE IS HORRIBLE. IF YOU RECEIVE A DEFECTIVE PRODUCT FROM THEM, THERE IS LITTLE TO NO CHANCE THAT YOU WILL GET YOUR MONEY BACK.