Brian M.

On May 7,2022, an Amazon driver delivered a package to my home. The driver drove ACROSS my front lawn causing damage to the property. I submitted a claim to Amazons claim processor, ARC claims. They started out with an offer of $400 to fix the damage, then offered $466 after I declined the first offer. I have 2 estimates to fix the damage, one is $1926 and the other is $2180. I filed a complaint with the BBB and was contacted by Robert M Milane, general council with ARC claims. He said that I would have to file a lawsuit because "Amazon does not pay for sod". I did nothing wrong and all that I've asked for is for someone to pay the claim that was caused by the driver's negligence. By refusing to handle this claim properly, I'm being penalized for something I had NO control over. You can search "ARC claims complaints" and read 100's of claims similar to mine. Buyer beware.