Brian V.

The items I received were in damaged condition. The case was warped and torn, the cloth bag had stains on it, a wood component was missing, and the two special coins were for some other trick and not the correct ones for this item. I was told the items were "new" and were sitting in the shop for three years.

I requested to return the package based on the damaged condition and missing items but was told no returns. He mentioned this was a stated policy, but the mobile site I ordered from did not have any such policy listed. My confirmation email and printed invoice also mention nothing of this policy.

Vince did order a new wooden part, but I still haven't received it. He also was willing to send the special coins needed for the trick.

The problem I have is with the condition of the items. Since he would not accept a return, I asked for a discount and was told there are no discounts because I already got a 10% promotion for ordering through his site.

The damaged condition of the items was ignored by the seller. I should not be paying full price or even a promotional price for the condition the items were in. We we're not able to come to any solution.

I ended up filing a complaint with the credit card company and received a refund. I offered to return the items at my expense, so that the store would not have to eat the cost, but he said he would not accept any packages from me.

I tried my best to work with Vince. His responses were prompt, but he did not understand the problem, even when I offered to send pictures to show him the damage items.

I was disappointed that we were not able to come to any solution.