Brian W.’s Reviews of CarMonkeys & more

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Auto Parts

10/12/17

ABSOLUTELY TERRIBLE ORDERED WHAT WAS SUPPOSED TO BE A GU2 REAR AXLE AND RECEIVED A GT4. CANNOT RUN THE 4WD TILL I GET THE MATCHING RING AND PINION NOW. CALLED AND WAS TOLD THEY DID SEND THE WRONG PART AND DIDN'T EVEN HAVE GU2 AXLE I NEEDED. OBVIOUSLY PULLED THE DIF COVER, CAN WE NOT COUNT OR WHAT, MONKEYS IS RIGHT, WOULD NOT SUGGEST BUYING PARTS FROM THESE PEOPLE.

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John S. – CarMonkeys Rep Over a year old

We agree this axle was for a 1980 model GU2 when you had called we looked up and verified the wrong part was sent out, upon further investigation due to the age and location the correct part was supposed to be in we found that this axle had been sent, we offered a full refund and free shipping of the incorrect axle back, the customer stated "That aint gonna work, I will keep this axle" We explained the ratio was incorrect and did not want to burden him with this task of having to regear the front axle on his truck, again offered a full refund and offered free shipping back. This customer chose to keep the axle. We attempted everything to make this right. These mistakes are not common and happen few and far between, we are truly sorry the wrong part got sent out but we did offer a 100% money back option, you simply declined this.