Called Customer service Monday morning (4/26/21) to get a few questions answered, no wait, and now that I have the product I can see they gave me good info. Purchased 12 feet of heavy vinyl, ordered 10am Monday, received shipped notice on Thursday and received on Friday before noon (standard shipping, I am on the East Coast so shipping distance not too far). The item is exactly what I expected! Not sure why some have had a bad experience, so sorry to read that, but I am completely satisfied and will remember this store for future needs.